Privacy Policy

Below is all the policies for Butter & Bubbles. Any you might need such as refunds to shipping can be found here.

Returns and Refunds
Need to return something to us?
Contact us via:
Our Contact Us form
Phone: +44(0)7393992062

In short
You have a legal right to cancel a contract which starts from the date we confirm your order has been dispatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.

Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.

If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been dispatched.

Damaged goods
If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 14 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.

Eligibility for Refunds and Exchanges
   •    Your item must be unused and in the same condition that you received it.
   •    The item must be in the original packaging.
   •    To complete your return, we require a receipt or proof of purchase.
   •    Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us through our Contact Us form and send your item to:
Rosedale Cottage
Bridgwater
Somerset 
TA7 0AD

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Returned Items Shipping
   •    You will be responsible for paying for your own shipping costs for returning your item.
   •    Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
   •    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
   •    We cannot guarantee that we will receive your returned item.
If the return is due to a fault of ours, we will cover the return shipping costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Shipping
How much does shipping and handling cost?
Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check our website for current shipping rates and/or any promotions we may be offering. Butter & Bubbles reserves the right to change its shipping policies at any time. The shipping methods offered during checkout can differ based on your shipping address and number of items being ordered.

All delivery dates and times are not guaranteed and are estimates provided by the carrier. Please note that orders are processed and shipped Monday through Friday within 3 business days of the order date. If you have a delivery question, you may contact the carrier directly:
Royal Mail: 0345 774 0740

When will my order be processed?
Orders are processed and shipped Monday through Friday within 3 business days of the order date. Please note that we do not process orders on weekends and major holidays. All processing times are estimates and may be subject to change.

Does we ship internationally?
Currently, Butter & Bubbles does not ship orders to international addresses.

Your Privacy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such non-personal and personal Information for the following purposes:

1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the ionos.co.uk platform. IONOS provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through IONOS’ data storage, databases and the general IONOS applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by IONOS and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Butter & Bubbles and our host IONOS use cookies for many important reasons;
   •    To provide a great experience for your visitors and customers.
   •    To identify your registered members (users who registered to our site).
   •    To monitor and analyse the performance, operation and effectiveness of IONOS platform.
   •    To ensure our platform is secure and safe to use.

You can find out more about cookies here; https://www.allaboutcookies.org

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us through our Contact Us form. 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us through our Contact Us form or send us mail to: Rosedale Cottage, Upper Dunwear, Bridgwater, Somerset. TA7 0AD.